Returns & Exchanges

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.

Return

You have the right to return or exchange any product within 7 days of receipt, with the following exceptions:

• Damage items
• Dirty items
• Items that have been altered
• Items not in their original packaging

Items described on this list of exceptions will be accepted for return or exchange.

The return window expires 7 business days after final delivery. If you missed the 7-day return policy, please contact us at contact@custombonfire.com to arrange an alternative solution.

Restrictions

If a package has been opened, the customer is entitled to declare any problems or defects in the items within 2 days of receiving the order. To be eligible for a return, items must be in unused, unwashed, and unaltered condition. We appreciate your understanding and cooperation in adhering to these guidelines to facilitate a smooth return process for our customers.

Store credit

Please note that we will not issue cash refunds for returns. Customers returning items will be issued refunds in the form of a digital gift card for store credit . Shipping costs are non-refundable in any form.

In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.

Exchange

If an item you order from us doesn’t fit, don’t worry, we are happy to exchange it for a different size. Exchanges for different items or designs are not accepted.

Sale with discounted prices

All SALE with discounted prices, promotional-priced items and free items are non-returnable, non-refundable and non-exchangeable.

Email us at contact@custombonfire.com within 7 days of receiving your order for returns/exchange inquiries to receive instructions for handling your return/exchange item(s).

Items that are not eligible for returns are

. Customized Item

Need help?

Contact us at contact@custombonfire.com for questions related to Returns & Exchanges.