Welcome to CustomBonfire—where your custom-designed gear is printed on demand and shipped worldwide. Below you’ll find all the details you need to know to get your hands on our all-over-print apparel and accessories.
1. Production & Fulfillment
Standard Production Time: 5–7 business days
Rush Production (Optional): 3–4 business days (+10 % fee)*
*Rush option appears at checkout when capacity allows.
All orders are printed and quality-checked before shipment. Once your order enters production, you’ll receive a confirmation email.
2. Shipping Methods & Delivery Estimates
| Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| United States | 10–15 business days | 5–7 business days |
| Canada | 10–15 business days | 5–7 business days |
| European Union & UK | 8–14 business days | 5–7 business days |
| Australia & New Zealand | 10–16 business days | 5–7 business days |
| Rest of World | 12–20 business days | 5–7 business days |
SHIPPING & HANDLING
Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 5-7 business days (in regular seasons) or more depends on holiday seasons.
3. Shipping Fee
1. (USA, Canda, Australia)
- Standard shipping: $9.95
- Express Shipping : $19.95
- Free standard Shipping over $149
- Free express Shipping over $199
2. (EU & Other location)
- Standard shipping: $13.95
- Express Shipping : $24.95
4. Order Tracking
Once your order ships, you’ll receive an email with your tracking number and link.
Track status online any time.
Note: tracking updates may take 24–48 hours to appear.
5. Customs, Duties & Import Taxes
Domestic Orders (US/EU/UK/AU/NZ): Ship from local custombonfire facilities—no additional customs fees.
International Orders: Ship from Asia or Europe. Recipients are responsible for any local import VAT or duties imposed by their country.
6. Lost, Damaged or Late Shipments
Late Shipments: If your parcel doesn’t arrive by the end of the estimate window, contact us at contact@custombonfire.com for a free replacement or refund.
Lost or Damaged: Email photos of the damaged package or “no-scan” proof for lost shipments. We’ll initiate a reprint or refund right away.
7. Contact Us
Questions? We’re here to help!
📧 contact@custombonfire.com
💬 Live Chat (bottom-right corner)
Thank you for choosing CustomBonfire—where your imagination sparks our prints!